Last Updated: [Insert Date]

Welcome to Jeffrey Court Sales Shop (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website tilefloorsales.com and the purchase of premium tiles and luxury vinyl flooring products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for design-conscious customers seeking premium tile and flooring solutions. You must be at least 18 years old and have legal capacity to enter into contracts to place orders.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, product designs, and images, is our exclusive property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or create derivative works without our express permission
  • Use our content for commercial purposes without authorization
  • Remove or alter any copyright or proprietary notices

2. Product Information

2.1 Product Range

We specialize in high-quality tile and luxury vinyl flooring products including but not limited to:

  • Natural stone tiles (Basalt, Limestone, Marble, Slate, Travertine)
  • Ceramic, Porcelain, and Cement tiles
  • Decorative accents and mosaic tiles
  • Metal and glass tiles
  • Vinyl flooring options (Plank, Tile, Sheet)

2.2 Product Descriptions

We make every effort to accurately display product colors and features, but slight variations may occur due to monitor settings and natural material characteristics. Product dimensions are approximate.

2.3 Custom Products

Custom-cut tiles and made-to-order products are non-returnable unless defective. Please verify all measurements before ordering custom items.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraudulent activity.

3.2 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices due to material cost changes.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You represent that you are authorized to use your chosen payment method.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary due to customs processing. We ship worldwide except to certain Asian countries and remote locations.

4.3 Delivery Responsibilities

Upon delivery, you must:

  • Inspect packages immediately for visible damage
  • Report any shipping damage within 48 hours with photos
  • Ensure someone is available to receive the delivery

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused products in original packaging with proof of purchase. Non-returnable items include:

  • Custom-cut or made-to-order tiles
  • Installed decorative accents
  • Separated mosaic tile sheets
  • Items marked “final sale”

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number and reason for return
  2. Wait for return authorization and instructions
  3. Ship items with visible return authorization number

5.3 Refunds

Approved refunds are issued to the original payment method within 3-5 business days after inspection. Original shipping fees are non-refundable unless the return results from our error.

5.4 Exchanges

Exchanges are subject to product availability. Replacement items ship after we receive and inspect the returned products.

6. Customer Responsibilities

  • Provide accurate shipping and payment information
  • Verify all order details before submission
  • Inspect products upon delivery and report issues promptly
  • Follow proper installation guidelines for all products
  • Use products for their intended purposes only
  • Comply with all applicable laws regarding product use

7. Limitation of Liability

To the fullest extent permitted by law, Jeffrey Court Sales Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Improper installation or use of products
  • Delays caused by carriers, customs, or events beyond our control
  • Minor color or texture variations in natural materials

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, USA, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms or our products:

Jeffrey Court Sales Shop
3406 Rebecca Street
RALEIGH, US 39153
Email: [email protected]
Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM EST