Shipping Policy

At Jeffrey Court Sales Shop, we are committed to delivering premium tiles and luxury vinyl flooring to design-conscious customers worldwide. Our comprehensive shipping and returns policy ensures a seamless experience from purchase to delivery and beyond.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote locations.

Returns & Exchanges Policy

We want you to be completely satisfied with your premium tile or luxury vinyl flooring purchase. If you’re not happy with your order, our straightforward returns process makes it easy.

Eligibility Requirements

To qualify for a return or exchange:

• Items must be returned within 15 days of delivery
• Products must be in original, unused condition with all packaging intact
• Proof of purchase (order number or receipt) is required

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Email Body: Include product details, quantity, and reason for return

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Return shipping address
• Specific return instructions

Step 3: Package and Ship Your Return

Please ensure:

• Items are securely packaged in original packaging
• Return authorization number is visible on package
• You retain the shipping tracking number

Step 4: Processing Your Return

Once received:

• We inspect items within 3 business days
• You receive email notification of approval/denial
• Approved returns are processed for refund/exchange

Refund Information

For approved returns:

• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 3-5 business days after approval
• Bank Processing: Additional 5-10 business days may be needed

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

• Replacement ships after return is received and approved
• Standard shipping rates apply unless exchange is due to our error
• You’ll receive tracking information for replacement

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• Our shipping error (wrong item received)
• Defective/damaged product

International Returns Note: For returns outside the U.S., we recommend using a trackable service with shipping insurance as we cannot guarantee receipt.

Damaged or Defective Items

If you receive damaged/defective products:

• Contact us within 48 hours of delivery
• Include photos of the damage and packaging
• We’ll arrange replacement or refund at no cost to you