Returns & Exchanges

At Jeffrey Court Sales Shop, we take pride in offering premium tiles and luxury vinyl flooring to discerning customers worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy makes the process simple.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Items must be returned within 15 days of delivery
• Products must be in original, unused condition with all packaging intact
• Proof of purchase is required (order number or receipt)

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer service team at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you:

• Return authorization number
• Return shipping address
• Specific instructions for your return

Step 3: Package and Ship Your Return

Please ensure:

• All items are securely packaged in their original packaging
• The return authorization number is clearly marked on the outside of the package
• You retain the shipping tracking number for your records

Step 4: Processing Your Return

Once we receive your return:

• We will inspect the items within 3 business days
• You will receive email notification of approval/denial
• Approved returns will be processed for refund or exchange

Refund Information

For approved returns:

• Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 3-5 business days after return approval
• Bank Processing: Additional 5-10 business days may be required for the refund to appear in your account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

• We will ship your replacement item once the return is received and approved
• Standard shipping rates apply for exchanges unless the exchange is due to our error
• You will receive tracking information for your replacement shipment

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• Our shipping error (wrong item received)
• Defective/damaged product

For international returns (outside the U.S.), we recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damaged product and packaging
3. We will arrange for replacement or refund at no additional cost to you